Delivery Tracking and Customer Communication are Key to Keeping Your Competitive Edge
As a consumer, you want to know when your package is going to arrive. But have you considered how crucial delivery status communication is in your own business?
Most big consumer-facing brands have upped their game in terms of customer communication in recent years. Amazon sends customers emails with direct links to delivery tracking sites, and you can track your Uber car’s progress toward you in real time. In late 2019, we saw the introduction of a new Google package-tracking feature that enab
Read more...