How AI can save airline customer service teams in times of cris

With social-distancing now the norm and many governments putting mandates on travel to be “essential,” OAG reports that globally, the number of scheduled flights is now down by 47.7% (as of this writing) compared to the same week last year. As expected, this drastic change in travel has been accompanied by a flood of rebooking, cancellations and a barrage of questions ranging from flying restrictions to the cleanliness of planes.
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